recover-password shortcode does not work

When I enter my login of “Randy Bryan” and an incorrect password, the prompt for “change password” appears. When I click on “change password”, the next prompt is a wordpress page (W inside a circle) asking to enter email for changing password. The email is not sent. I should be getting a specific screen provided by your plugin for changing the password. My other website with Profile Builder plugin does work properly. The only difference I can see is that I have the classic editor plugin installed on the website where the recover password option is working. I have tried to duplicate exactly the same Profile Builder settings on both websites….

The page I need help with: [log in to see the link]