Widget Style – tracker type – Multiple times shows

Hi @snayrah,

To better understand the issue, could you please provide the following information:

1. How do you add tracking to orders?
2. Can you share a screenshot of the admin order details page, specifically showing the Shipment Tracking Order Meta box?

This will help us diagnose the problem and provide a solution.

Best regards,
Gaurav

Hi @gaurav1092,

We think, we left out some information, lets add some background as to how the issue came into play.

1. We activated a template using yaymail.
2. AST reflected that template in the (AST template section plugin)
3. We tried adding the tracker type to the yaymail-reflecting template. But, what has happened is AST has been adding the same tracker type in background multiple times on its default template.
4. Now when we see, we have a default AST template with these multiple tracker type.

A. We are adding tracking info from the wocom orders pages, add tracking and AST fullfil order. (Please note: this is still a development stage website, we are still experimenting the email flow.)

Image 1

Image 2

Hope this information will helps.