Unable to pull “TO” address from new orders

An email from a potential customer through the Woocommerce order has stopped automatically pulling the “to” address while trying to reply, However, now the emails need to be manually pulled up from the response body. Has anything changed recently?

Any insight would be appreciated

Please refer to the video below for a better insight:

https://drive.google.com/drive/folders/15ZdzifyKEWxCYitcMHyXCtoWfBSrAtmM?usp=sharing