Support reset my plugin – [The Plus Addons for Elementor] Review
I was having formatting questions, support asked me to make a video of my issue and share a temporary login. I wasn’t on my website at all on Sunday daytime but when I finally had a chance to check my site Sunday evening, I found they had reset my plugin back to default. All “Pro” features weren’t working on my site.
Support denied logging in, then I showed them a screenshot where it showed they logged in 2 times. Then support said since that was 2 hours ago and whatever happened to the plugin wasn’t their fault. Keep in mind I had not logged in at all, just at night when I finally had a chance.
Word of advice: don’t ever share your admin login (even temporarily) with support. If you do, make a full backup before giving them access.
The plugin is so-so, there’s better out there. Read the negative reviews as they seem to be spot on. You have to download the plugin, then the pro plugin, extensions, etc. They need to work on consolidating this as it’s a big mess now.
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