Problem when accessing reports | WordPress.org

I share a video where you can see the problem:

https://drive.google.com/file/d/1enD0UWcQfWMaZDmEjttTHwRdUoGka-nf/view?usp=sharing

              # Matomo

• Versión del plugin Matomo: 5.1.0
• Config existe y se puede escribir el él.: Sí (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” )
• JS Tracker existe y se puede escribir el él.: Sí (“$abs_path/wp-content/uploads/matomo/matomo.js” )
• Directorios del plugin: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/plugins”}])
• Escritura en el directorio Tmp: Yes ($abs_path/wp-content/cache/matomo)
• Versión de Matomo: 5.1.0
• idSite del blog de Matomo: 1
• Versión instalable de Matomo: 5.1.0 (Install date: 2024-06-25 21:57:07)
• Upgrades outstanding: No
• Upgrade in progress: No

Endpoints

• Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

• Hora del servidor: 2024-06-26 03:22:09
• Hora del blog: 2024-06-25 22:22:09 (Las fechas a continuación se muestran en la zona horaria del blog)
• Sync users & sites: Next run: 2024-06-26 21:59:31 (23 horas 37 min) ( Last started: 2024-06-25 21:59:31 (-22 min 38s). Last ended: 2024-06-25 21:59:31 (-22 min 38s). Interval: daily)
• Archive: Next run: 2024-06-25 22:57:09 (35 min 0s) ( Last started: 2024-06-25 21:57:11 (-24 min 58s). Last ended: 2024-06-25 21:57:11 (-24 min 58s). Interval: hourly)
• Update GeoIP DB: Next run: 2024-07-25 21:59:31 (29 días 23 horas) ( Last started: 2024-06-25 21:59:31 (-22 min 38s). Last ended: 2024-06-25 21:59:34 (-22 min 35s). Interval: matomo_monthly)

Comprobaciones obligatorias

• Versión PHP >= 7.2.5: ok
• PDO extensión: ok
• PDO\MYSQL extensión: ok
• MYSQLI extensión: ok
• Otras extensiones requeridas: ok
• Funciones requeridas: ok
• Configuración PHP solicitada (php.ini): ok
• Directorios con acceso de escritura: ok
• Directorios con derechos de escritura para Administrador de etiquetas: ok

Comprobaciones opcionales

• 64-bit PHP Binary: ok
• Estado del rastreador: ok
• Límite de memoria: ok
• Zona Horaria: ok
• Abrir URL: ok
• GD > 2.x + Freetype (gráfica): ok
• Otras extensiones: ok
• Warning Otras funciones: warning (shell_exec It is recommended to turn on this PHP built-in function. Read this to learn more. set_time_limit mail parse_ini_file glob gzopen md5_file )
• Filesystem: ok
• Ultimo archivado completado exitosamente.: ok
• Capacidades de la base de datos: ok
• Tamaño máximo del paquete: ok
• Geolocalización: ok
• Actualizar sobre HTTPS: ok
• Mobile Messaging SMS Provider: ok
• Supports Async Archiving: No
• Async Archiving Disabled in Setting: No
• Location provider ID: geoip2php
• Location provider available: Yes
• Location provider working: Yes
• Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

• Track mode: default
• Track ecommerce: Yes
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Version history: 5.1.0
• Core version: 5.1.0
• Last tracking settings update: 1719370771
• Last settings update: 1719370771

Logs

WordPress

• Home URL: $site_url
• Site URL: $site_url
• WordPress Version: 6.5.5
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• WP_DEBUG: No
• WP_DEBUG_DISPLAY: Yes
• WP_DEBUG_LOG: No
• DISABLE_WP_CRON: –
• FORCE_SSL_ADMIN: Yes
• WP_CACHE: Yes
• CONCATENATE_SCRIPTS: –
• COMPRESS_SCRIPTS: –
• COMPRESS_CSS: –
• ENFORCE_GZIP: –
• WP_LOCAL_DEV: –
• WP_CONTENT_URL: $site_url/wp-content
• WP_CONTENT_DIR: $abs_path/wp-content
• UPLOADS: –
• BLOGUPLOADDIR: –
• DIEONDBERROR: –
• WPLANG: –
• ALTERNATE_WP_CRON: –
• WP_CRON_LOCK_TIMEOUT: 60
• WP_DISABLE_FATAL_ERROR_HANDLER: –
• MATOMO_SUPPORT_ASYNC_ARCHIVING: –
• MATOMO_ENABLE_TAG_MANAGER: –
• MATOMO_SUPPRESS_DB_ERRORS: –
• MATOMO_ENABLE_AUTO_UPGRADE: –
• MATOMO_DEBUG: –
• MATOMO_SAFE_MODE: –
• MATOMO_GLOBAL_UPLOAD_DIR: –
• MATOMO_LOGIN_REDIRECT: –
• Permalink Structure: /%postname%/
• Possibly uses symlink: No
• Upload base url: $site_url/wp-content/uploads
• Upload base dir: $abs_path/wp-content/uploads
• Upload url: $site_url/wp-content/uploads/2024/06
• Custom upload_path:
• Custom upload_url_path:
• Compatible content directory: Yes
• WP_Filesystem Initialized: Yes

WordPress Plugins

• Advanced Shipment Tracking for WooCommerce: 3.5.3
• AeroCheckout: Custom WooCommerce Checkout Pages: 3.4.0
• All-in-One WP Migration: 7.78 (Network enabled)
• CartFlows: 1.11.15
• CartFlows Pro: 1.11.14
• Checkout Field Editor for WooCommerce: 1.9.1
• Code Snippets: 3.5.0
• Easy Product Bundles for WooCommerce: 3.5.0
• Elementor: 3.16.3
• Elementor Pro: 3.7.2
• Free Shipping Label: 2.6.13
• Loco Translate: 2.6.6
• Matomo Analytics – Ethical Stats. Powerful Insights.: 5.1.0
• myStickymenu: 2.6.4
• Photo Reviews for WooCommerce: 1.2.9
• Product Feed PRO for WooCommerce: 12.9.5
• SiteGround Optimizer: 7.4.1
• Spectra: 2.7.9
• Starter Templates: 3.4.1
• Upsell Order Bump Offer for WooCommerce: 2.2.6
• Variation Images Gallery for WooCommerce: 2.3.6
• Variation Swatches for WooCommerce: 2.0.26
• WooCommerce: 8.1.1
• WooCommerce Cart Abandonment Recovery: 1.2.25
• WooCommerce Direct Checkout: 3.2.4
• WooCommerce Notification Premium: 1.4.6
• WooCommerce Order Status Manager: 1.13.2
• WPCode Lite: 2.1.2
• WPForms: 1.7.5.3
• WP Mail SMTP: 3.9.0
• WPvivid Backup Plugin: 0.9.91
• YITH WooCommerce Product Bundles: 1.27.0
• Active Plugins: 29 (all-in-one-wp-migration:7.78 astra-sites:3.4.1 cartflows-pro:1.11.14 cartflows:1.11.15 code-snippets:3.5.0 easy-product-bundles-for-woocommerce:3.5.0 elementor-pro:3.7.2 elementor:3.16.3 free-shipping-label:2.6.13 insert-headers-and-footers:2.1.2 loco-translate:2.6.6 matomo:5.1.0 mystickymenu:2.6.4 sg-cachepress:7.4.1 ultimate-addons-for-gutenberg:2.7.9 upsell-order-bump-offer-for-woocommerce:2.2.6 woo-advanced-shipment-tracking:3.5.3 woo-cart-abandonment-recovery:1.2.25 woo-checkout-field-editor-pro:1.9.1 woo-photo-reviews:1.2.9 woo-product-feed-pro:12.9.5 woo-product-variation-gallery:2.3.6 woo-variation-swatches:2.0.26 woocommerce-notification:1.4.6 woocommerce-order-status-manager:1.13.2 woocommerce:8.1.1 woofunnels-aero-checkout:3.4.0 wpforms:1.7.5.3 wpvivid-backuprestore:0.9.91)
• Theme: astra (astra)

Server

• Server Info: LiteSpeed
• PHP OS: Linux
• PHP Version: 7.4.33
• PHP SAPI: litespeed
• PHP Binary Name: /usr/local/bin/lsphp
• PHP Maxmind DB extension: Not loaded
• PHP Error Reporting: 0 After bootstrap: 0
• Timezone: UTC
• WP timezone: America/Bogota
• Locale: es_ES
• User Locale: es_ES
• Memory Limit: 1G (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• WP Memory Limit: 40M
• WP Max Memory Limit: 1G
• Timezone version: 2024.1
• Time: 1719372130
• Max Execution Time: 30
• Max Post Size: 1G
• Max Upload Size: 1073741824
• Max Input Vars: 10000
• Disabled PHP functions: Yes (show_source, system, shell_exec, passthru, exec, popen, proc_open)
• zlib.output_compression is off: Yes
• Curl Version: 7.61.1, OpenSSL/1.1.1k
• Suhosin installed: No

Database

• MySQL Version: 5.5.5
• Mysqli Connect: Yes
• Force MySQL over Mysqli: No
• DB Prefix: wpp6_
• DB CHARSET: utf8mb4
• DB COLLATE:
• SHOW ERRORS: No
• SUPPRESS ERRORS: No
• Uses Socket: No
• Uses IPv6: No
• Matomo tables found: 50
• DB tables exist: Yes
• Matomo users found: 1
• Matomo sites found: 1
• Permisos requeridos: OK

Browser

• Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/126.0.0.0 Safari/537.36)
• Language: es,es-es,en-us,en