Customers being charged incorrect amount
Replies: 2
Hi,
We have a couple of orders where a customer has been charged an unusual amount for a product. On the standard Woocommerce email order confirmation it shows the incorrect amount that it charged the customer for the product but then we also have a PDF invoice plugin which on the PDF the product price shows the correct price but in the total it shows the incorrect total charged by Woocommerce.
Product should of been charged at $7 it was charged at $17.10
System Status Report
### WordPress Environment ###
WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.3.3
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.8.1
Log Directory Writable: ✔
WP Version: 6.6.2
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: –
Language: en_AU
External object cache: –
### Server Environment ###
Server Info: Apache
PHP Version: 8.1.29
PHP Post Max Size: 256 MB
PHP Time Limit: 600
PHP Max Input Vars: 8000
cURL Version: 8.2.1
OpenSSL/3.1.4
SUHOSIN Installed: –
MySQL Version: 8.0.36-28
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
[REDACTED]
### Post Type Counts ###
ae_global_templates: 1
attachment: 86160
brizy-project: 1
carousels: 1
custom_css: 2
elementor_font: 4
elementor_library: 16
elementor-hf: 1
elementskit_template: 1
feedback: 1
gift_card: 394
gotmls_quarantine: 5
gotmls_results: 6
jet-engine: 1
jet-menu: 4
jp_img_sitemap: 16
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
language_switcher: 2
lws-wre-event: 6
lws-wre-pool: 1
lws-wre-unlockable: 1
mgmlp_media_folder: 252
nav_menu_item: 255
oembed_cache: 13
option-tree: 1
page: 19
post: 2
product: 41091
product_variation: 29250
revision: 1653
shop_coupon: 89
shop_order: 18686
shop_order_refund: 114
shop_quote: 38
wp_global_styles: 1
wpforms: 1
yith_wcps_type: 1
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (42) ###
FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.80
WooCommerce Shipping Classes column to Products listing: by Damien Carbery – 0.1
Afterpay Gateway for WooCommerce: by Afterpay – 3.8.6
Anywhere Elementor: by WPVibes – 1.2.10
Check & Log Email: by checkemail – 2.0.1
Elementor Pro: by Elementor.com – 3.24.2
Elementor: by Elementor.com – 3.24.4
Anti-Malware Security and Brute-Force Firewall: by Eli Scheetz – 4.23.69
Imagify: by Imagify – Optimize Images & Convert WebP & Avif – 2.2.2
Index WP MySQL For Speed: by Oliver Jones
Rick James – 1.4.19
JetWooBuilder For Elementor: by Crocoblock – 2.1.13
Klaviyo: by Klaviyo
Inc. – 3.4.0
WooCommerce Load More Products: by BeRocket – 1.2.1
LoftLoader Pro: by Loft.Ocean – 2.3.3
LoftLoader: by Loft.Ocean – 2.4.0
Media File Renamer: Rename for better SEO (AI-Powered): by Jordy Meow – 5.9.8
Order Export & Order Import for WooCommerce: by WebToffee – 2.5.6
Real Media Library: by devowl.io – 4.22.24
Real Physical Media: by devowl.io – 1.5.89
Really Simple Security: by Really Simple Security – 9.0.2
Woo Custom Stock Status: by Softound Solutions – 1.5.8
WooCommerce Additional Variation Images: by WooCommerce – 2.3.2
Extra Product Sorting Options for WooCommerce: by SkyVerge – 2.10.0
WooCommerce PayPal Payments: by WooCommerce – 2.9.1
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.8.6
PDF Invoices & Packing Slips for WooCommerce - Premium Templates: by WP Overnight – 2.21.9
WooCommerce Product Add-Ons: by Woo – 7.1.0 (update to version 7.1.1 is available)
WooCommerce Product Bundles: by Woo – 8.1.0
WooCommerce Product Primary Category: by BeoCode.d.o.o. – 0.1.2
WooCommerce: by Automattic – 9.3.3
Wordfence Security: by Wordfence – 7.11.7
Yoast SEO Premium: by Team Yoast – 23.5
Yoast SEO: by Team Yoast – 23.5
WP Maximum Execution Time Exceeded: by Johnnie J. O'Dell Jr. – 1.0.3
WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.8
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.16.7
Yoast SEO: WooCommerce: by Team Yoast – 16.3
YITH WooCommerce Ajax Search Premium: by YITH – 2.8.0
YITH WooCommerce Gift Cards Premium: by YITH – 4.18.0
YITH WooCommerce Wishlist Premium: by YITH – 3.38.0
Zip - WooCommerce: by Zip – 2.3.20
ZS Action Scheduler Optimizer: by Zafer Oz – 1.0.2
### Inactive Plugins (4) ###
Booster for WooCommerce: by Pluggabl LLC – 7.2.3
JetEngine: by Crocoblock – 3.0.5
Site Kit by Google: by Google – 1.136.0
WP Rollback: by WP Rollback – 2.0.7
### Must Use Plugins (1) ###
Index WP MySQL For Speed Upgrade Filter for mu-plugins.: by – 1.4.13
### Settings ###
Legacy API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: ✔
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 72 MB
### WC Pages ###
Shop base: #200417 - /gctc-shop/
Cart: #8 - /cart/ - Contains the [woocommerce_cart] shortcode
Checkout: #9 - /checkout/ - Contains the [woocommerce_checkout] shortcode
My account: #10 - /my-account/
Terms and conditions: ❌ Page ID is set
but the page does not exist
### Theme ###
Name: Hello Elementor Child
Version: 1.0.1
Author URL: https://elementor.com/
Child Theme: ✔
Parent Theme Name: Hello Elementor
Parent Theme Version: 3.1.1
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Product Bundles ###
Database Version: 8.1.0
Loopback Test: ✔
Template Overrides: –
### WooCommerce PayPal Payments ###
Onboarded: ✔
Shop country code: AU
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
PayPal Vault enabled: –
ACDC Vault enabled: –
Logging enabled: ✔
Reference Transactions: –
Used PayPal Checkout plugin: ✔
Subscriptions Mode: Disabled
PayPal Shipping Callback: –
Apple Pay: –
Google Pay: –
Fastlane: –
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
Disabled Features: experimental-blocks
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
blueprint
reactify-classic-payments-settings
Daily Cron: ✔ Next scheduled: 2024-10-01 16:32:29 +10:00
Options: ✔
Notes: 1
Onboarding: completed
### Action Scheduler ###
Complete: 9,201
Oldest: 2024-09-24 10:26:04 +1000
Newest: 2024-10-01 08:08:21 +1000
Failed: 1
Oldest: 2024-09-24 10:49:48 +1000
Newest: 2024-09-24 10:49:48 +1000
Pending: 3
Oldest: 2024-10-01 08:17:55 +1000
Newest: 2024-10-02 03:17:30 +1000
### Status report information ###
Generated at: 2024-10-01 08:14:49 +10:00
The product that has been charged the incorrect amount is a Bundled Product using the Paid Woocommerce Bundled Products Plugin, I have gone over the Product in the backend and cannot find anything that points me to an answer.
Everything seems to be setup correctly with nothing ticked or unticked compared to the other products that are the same.
Thankyou for looking
Jarrod Mitchell
goldcoasttradingcards.net
مشاهده پاسخ های این مطلب
———————————————
این مطلب از سایت انجمن وردپرس گردآوری شده است و کلیه حقوق مطلق به انجمن وردپرس می باشد در صورت مغایرت و یا بروز مشکل اطلاع دهید تا حذف گردد
منبع: انجمن وردپرس