Better JoinChat event than generate_lead

I have used and recommended Joinchat for various projects, but the uncontrolled triggering of a “generate_lead” event poses some challenges. If a site is already set up to capture lead information from form submissions, having Joinchat installed could inadvertently double the count. Many of my clients—eleven, to be exact—are experiencing this issue with their GA4 setups managed through GTM. Ideally, it would be possible to use a custom Joinchat event or choose between the two options. As things stand, this creates unnecessary complications, potentially prompting the need to switch to another plugin that doesn’t interfere with existing configurations.

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