وردپرس

Renewal payments not going through


Our customers have subscriptions enabled with woocommerce subscriptions with Paypal Payments plugin as payment method. The initial payments went ahead successfully but the renewal payments are not going through.

I am getting the error “Unable to change subscription status on hold’ for the renewal orders”
https://prnt.sc/2EGb6EDW85j-

I went through the documentation regarding the paypal subscriptions and saw that we need to enable vaulting that’s fine we will do it but for the payments that didn’t went through what is the course of action we need to take to charge those payments and what is the ideal solution for those due payments?

` WordPress Environment

WordPress address (URL): https://commongroundalaska.com
Site address (URL): https://commongroundalaska.com
WC Version: 8.7.0
REST API Version: ✔ 8.7.0
Action Scheduler Version: ✔ 3.7.2
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US
External object cache: – Server Environment Server Info: nginx
PHP Version: 8.2.14
PHP Post Max Size: 100 MB
PHP Time Limit: 43300
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2 SUHOSIN Installed: –
MySQL Version: 8.0.36-28
Max Upload Size: 50 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database WC Database Version: 8.7.0
WC Database Prefix: g26cafo1_
Total Database Size: 357.86MB
Database Data Size: 294.34MB
Database Index Size: 63.52MB
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g26cafo1_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
g26cafo1_gf_form_view: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
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g26cafo1_gpi_page_blacklist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
g26cafo1_gpi_page_reports: Data: 18.52MB + Index: 0.09MB + Engine InnoDB
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g26cafo1_itsec_distributed_storage: Data: 19.02MB + Index: 0.02MB + Engine InnoDB
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grouped (grouped)
simple (simple)
subscription (subscription)
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Pay Later messaging available in country: ✔
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Used PayPal Checkout plugin: –
Subscriptions Mode: PayPal Subscriptions Square Environment: Production
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async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-03-26 15:41:20 -08:00
Options: ✔
Notes: 186
Onboarding: completed Action Scheduler Canceled: 4
Oldest: 2024-02-27 13:42:05 -0900
Newest: 2024-03-11 20:03:09 -0800 Complete: 6,203
Oldest: 2024-02-24 15:05:21 -0900
Newest: 2024-03-26 03:54:26 -0800 Failed: 96
Oldest: 2024-02-26 23:00:07 -0900
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Oldest: 2024-03-26 04:05:40 -0800
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SSL: ✔ Yes
REST API Authentication Key(s): ❌ 0
Task History Record Count: ❌ 0 Status report information Generated at: 2024-03-26 03:58:20 -08:00
`

We also got this error earlier for the same subscriptions that failed to renew

https://prnt.sc/5pBCB7rBfz5w

Can you please look into this?

The page I need help with: [log in to see the link]

این خبر را در ایران وب سازان مرجع وب و فناوری دنبال کنید

مشاهده پاسخ های این مطلب
———————————————
این مطلب از سایت انجمن وردپرس گردآوری شده است و کلیه حقوق مطلق به انجمن وردپرس می باشد در صورت مغایرت و یا بروز مشکل اطلاع دهید تا حذف گردد

منبع: انجمن وردپرس

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