Customer Support Says “It will take as long as it takes.” period. – [Showcase IDX Real Estate Search] Review

I don’t like to leave poor reviews, but if it can save another developer or real estate broker from the headaches you have ahead of you, here is the deal.
If there is an issue that is 100% up to them to correct, you better take a seat.
We’ve had ongoing issues with Showcase IDX displaying a huge “THIS LISTING HAS NO PHOTOS” across the front of our brand new, high end luxury real estate listings, even though these listings are filled with images which are being displayed by Zillow, Realtor.com etc.
The issue started about 6 months ago. I asked if they could check it, fix it…..
There was no ticket created, no promises to look at it soon, just a chat with someone from their customer service who would just say, “I haven’t heard anything” whenever I would check back.

As you know, new listings get the most views, but we have been unable to get Showcase IDX to prioritize correcting this issue. They said, “sometime in June 2024” it will be fixed.
Sometimes you’ll get images, sometimes you won’t.

I really WANT TO like this company, but you practically have to beg them to open a support ticket (I have all the receipts to prove this) and when you ask for some idea when it will be fixed, you might hear, “they will get to it when they do.” That’s what I was told. Yes, I have screen shots.
This is not a company who prides itself on customer support.
I would pass on this company if I were you.
**Also do some research because I know they just sold out and I’m not sure who bought them but the new owners don’t really concern themselves with support either.

One more thing: There is a main gatekeeper in customer support and no matter what you send or who you call, everything goes to her. And she is the one who will tell you “it is what it is…..take a seat. we don’t know.” It’s very backwards. I have NEVER felt comfortable asking for support there.