WooCommerce orders overwritten, reused Order Numbers

Hello,

I have evidence that two WooCommerce orders were overwritten. I’ve been using WooCommerce on my site for years and never saw this before.

My evidence is mainly the automated “New Order” emails. I received emails for orders 3975, 3976, 3975, 3976 in that order. The contents of the orders with the same Order Numbers are definitely different.

Is there anything I can do to recover my orders? Luckily the emails and automated order exports captured the critical order information, but I can’t believe the core database is now not complete.

Thank you,

Tim Cardanha

Wyandotte Boat Club

### WordPress Environment ###

WordPress address (URL): https://wyandotteboatclub.com
Site address (URL): https://wyandotteboatclub.com
WC Version: 9.0.1
Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
Action Scheduler Version: ✔ 3.7.4
Log Directory Writable: ✔
WP Version: 6.5.4
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.29
PHP Post Max Size: 128 MB
PHP Time Limit: 400
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.6.18-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 9.0.1
WC Database Prefix: wpj4_
Total Database Size: 65.57MB
Database Data Size: 43.05MB
Database Index Size: 22.52MB
wpj4_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpj4_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpj4_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpj4_woocommerce_order_items: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
wpj4_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.02MB + Engine InnoDB
wpj4_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpj4_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpj4_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpj4_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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civicrm_action_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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civicrm_booking_adhoc_charges_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
civicrm_booking_cancellation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
civicrm_booking_config: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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civicrm_booking_sub_slot: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
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civicrm_entity_financial_trxn: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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civicrm_extension: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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civicrm_financial_item: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
civicrm_financial_trxn: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
civicrm_financial_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
civicrm_grant: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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civicrm_group_contact: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
civicrm_group_contact_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
civicrm_group_nesting: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
civicrm_group_organization: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
civicrm_im: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
civicrm_install_canary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
civicrm_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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civicrm_location_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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civicrm_mailing: Data: 0.02MB + Index: 0.22MB + Engine InnoDB
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civicrm_mailing_event_trackable_url_open: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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civicrm_membership: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
civicrm_membership_block: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
civicrm_membership_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
civicrm_membership_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
civicrm_membership_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
civicrm_membership_type: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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civicrm_participant_payment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
civicrm_participant_status_type: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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civicrm_payment_processor_type: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpj4_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpj4_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpj4_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
wpj4_wc_order_stats: Data: 0.14MB + Index: 0.17MB + Engine InnoDB
wpj4_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpj4_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpj4_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpj4_wfConfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpj4_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wfFileMods: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
wpj4_wfHits: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
wpj4_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wfIssues: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpj4_wfKnownFileList: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
wpj4_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wfLogins: Data: 0.16MB + Index: 0.11MB + Engine InnoDB
wpj4_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpj4_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpj4_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpj4_wfStatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
wpj4_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wpj4_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpj4_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpj4_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 333
calendar: 1
custom_css: 1
flamingo_contact: 5
mc-events: 1
mc-locations: 1
memberpressgroup: 1
memberpressproduct: 5
nav_menu_item: 31
page: 66
post: 23
postman_sent_mail: 18
product: 39
product_variation: 76
revision: 492
shop_order: 966
shop_order_refund: 28
tablepress_table: 3
templatera: 1
wc_membership_plan: 2
wc_user_membership: 2
wpforms: 1
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (21) ###

Code Snippets: by Code Snippets Pro – 3.6.5.1
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5
Import and export users and customers: by codection – 1.26.8
WPBakery Page Builder: by Michael M - WPBakery.com – 7.6
Media File Renamer: Rename for better SEO (AI-Powered): by Jordy Meow – 5.9.3
MemberPress Importer: by Caseproof
LLC – 1.6.14

Redirection: by John Godley – 5.4.2
Slider Revolution: by ThemePunch – 6.7.13
Simple Google Calendar Outlook Events Widget: by Bram Waasdorp – 2.4.2
TablePress: by Tobias Bäthge – 2.3.2
Templatera: by WPBakery – 2.1.0
Total Theme Core: by WPExplorer – 1.8.6
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.24.3

WooCommerce Name Your Price: by Kathy Darling – 3.5.13
Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 3.4.1
WooPayments: by Automattic – 7.8.0
PPOM for WooCommerce: by Themeisle – 32.0.22
WooCommerce: by Automattic – 9.0.1
WP Fastest Cache: by Emre Vona – 1.2.7
WP Mail SMTP: by WP Mail SMTP – 4.0.1
WPForms Lite: by WPForms – 1.8.9.2

### Inactive Plugins (4) ###

MemberPress Plus: by Caseproof
LLC – 1.10.5

WooCommerce Legacy REST API: by WooCommerce – 1.0.1
WooCommerce PayPal Payments: by WooCommerce – 2.2.0 (update to version 2.8.0 is available)
WooCommerce Stripe Gateway: by WooCommerce – 7.4.3

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
wcf_funding_product (wcf_funding_product)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 13 B

### WC Pages ###

Shop base: #35 - /shop/
Cart: #36 - /cart/
Checkout: #37 - /checkout/
My account: #38 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Total
Version: 5.16.1
Author URL: https://www.wpexplorer.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: Total/woocommerce/archive-product.php
Total/woocommerce/checkout/form-checkout.php
Total/woocommerce/loop/loop-start.php
Total/woocommerce/loop/orderby.php
Total/woocommerce/loop/pagination.php
Total/woocommerce/single-product/meta.php
Total/woocommerce/single-product/rating.php
Total/woocommerce/single-product/tabs/tabs.php
Total/woocommerce/single-product/title.php


### WooPayments ###

Version: 7.8.0
Connected to WPCOM: Yes
WPCOM Blog ID: 216043889
Account ID: acct_1MfprCFkqITeMmry
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Enabled (checkout)
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled

### Name Your Price ###

Version: 
Database Version: 
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
pattern-toolkit-full-composability
product-pre-publish-modal
settings
async-product-editor-category-field
launch-your-store
product-editor-template-system

Daily Cron: ✔ Next scheduled: 2024-06-22 20:26:08 -04:00
Options: ✔
Notes: 217
Onboarding: completed

### Action Scheduler ###

Canceled: 65
Oldest: 2024-05-22 20:27:11 -0400
Newest: 2024-06-19 10:12:07 -0400

Complete: 676
Oldest: 2024-05-21 20:31:55 -0400
Newest: 2024-06-21 18:06:12 -0400

Failed: 21
Oldest: 2021-01-01 05:55:12 -0500
Newest: 2023-06-07 16:46:15 -0400

Pending: 7
Oldest: 2024-06-22 01:59:21 -0400
Newest: 2024-06-24 12:27:29 -0400


### Status report information ###

Generated at: 2024-06-21 18:19:22 -04:00