Return URL after pay for order not working

Hey there, @michelverhoevenrentmapp! Thanks for contacting us. I’m happy to help you.

As I understand, when someone pays for an order with Stripe, after clicking on the button to complete the order it goes to “not a valid URL”, correct?

Just to confirm, you already performed a conflict test by switching to the Storefront theme and deactivating all plugins but WooCommerce and Stripe and the issue continued, right?

You mentioned the logs, can you share it with us so we can take a look?

Can you also please share the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

Also, please go to WooCommerce > Settings > advanced and share screenshots of all the settings there. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

Just to confirm, this is happening to every order, correct?

Looking forward to your reply.

Have a wonderful day!

As I understand, when someone pays for an order with Stripe, after clicking on the button to complete the order it goes to “not a valid URL”, correct?

Correct

Just to confirm, you already performed a conflict test by switching to the Storefront theme and deactivating all plugins but WooCommerce and Stripe and the issue continued, right?

Correct

You mentioned the logs, can you share it with us so we can take a look?

this is the error log in stripe https://snipboard.io/3SjKcd.jpg

Can you also please share the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.

` WordPress Environment

WordPress address (URL): https://rentmapp.com
Site address (URL): https://rentmapp.com
WC Version: 8.5.2
REST API Version: ✔ 8.5.2
WC Blocks Version: ✔ 11.8.0-dev
Action Scheduler Version: ✔ 3.7.1
Log Directory Writable: ✔
WP Version: 6.4.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.3.2
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 8.2.1
OpenSSL/3.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.44-48-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔ Database

WC Database Version: 8.5.2
WC Database Prefix: drm_
Total Database Size: 218.35MB
Database Data Size: 208.33MB
Database Index Size: 10.02MB
drm_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
drm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
drm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_actionscheduler_actions: Data: 0.25MB + Index: 0.22MB + Engine InnoDB
drm_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_actionscheduler_logs: Data: 0.17MB + Index: 0.16MB + Engine InnoDB
drm_addonlibrary_addons: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_addonlibrary_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
drm_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB
drm_aioseo_posts: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
drm_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
drm_automatewoo_customers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
drm_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_automatewoo_log_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_bb_email_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_bb_notifications_subscriptions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
drm_bluem_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_bluem_requests_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_bluem_requests_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_bluem_storage: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
drm_bookings_calendar: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_bookings_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_cartflows_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_cartflows_visits_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_ce4wp_abandoned_checkout: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_cfw_acr_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
drm_directorist_booking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
drm_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
drm_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
drm_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_jet_post_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_jet_taxonomies: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_listeo_core_activity_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_listeo_core_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_listeo_core_commissions_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_listeo_core_conversations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_listeo_core_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_listeo_core_stats: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
drm_listeo_core_user_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_mstore_checkout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_ninja_table_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_options: Data: 6.45MB + Index: 0.33MB + Engine InnoDB
drm_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_pmxi_imports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
drm_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_postmeta: Data: 147.52MB + Index: 4.03MB + Engine InnoDB
drm_posts: Data: 47.52MB + Index: 0.56MB + Engine InnoDB
drm_ppress_coupons: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_ppress_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_ppress_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_ppress_formsmeta: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
drm_ppress_meta_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_ppress_ordermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_ppress_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
drm_ppress_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_ppress_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_ppress_subscriptions: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
drm_promag_customtabs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_friends: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_group_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_group_update_request: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_msg_conversation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_promag_msg_threads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_notification: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_paypal_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_profilelabels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_promag_sections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_pv_commission: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_custom_status: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_fields: Data: 0.16MB + Index: 0.00MB + Engine InnoDB
drm_rm_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_front_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_login_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_paypal_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_reports_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_sent_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_submission_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_tabs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_rm_task_exe_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_sellkit_applied_funnel: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_sellkit_contact_segmentation: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_sellkit_funnel_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_sgs_log_events: Data: 1.36MB + Index: 0.20MB + Engine InnoDB
drm_sgs_log_visitors: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_snippets: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
drm_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_uap_action_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
drm_uap_action_logs_view: Data: 0.00MB + Index: 0.00MB + Engine
drm_uap_action_log_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_uap_api_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_uap_api_logs_view: Data: 0.00MB + Index: 0.00MB + Engine
drm_uap_api_log_response: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_uap_closure_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_uap_closure_log_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_uap_recipe_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_uap_recipe_logs_view: Data: 0.00MB + Index: 0.00MB + Engine
drm_uap_recipe_log_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_uap_tokens_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_uap_trigger_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
drm_uap_trigger_logs_view: Data: 0.00MB + Index: 0.00MB + Engine
drm_uap_trigger_log_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
drm_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_usermeta: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
drm_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wcpv_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wcpv_per_product_shipping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
drm_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
drm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_wc_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB
drm_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
drm_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
drm_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wc_zapier_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
drm_wfpklist_template_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpda_csv_uploads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpda_logging: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpda_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpda_menus: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpda_project: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wpda_project_page: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wpda_project_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpda_publisher: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
drm_wpda_table_design: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpda_table_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
drm_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
drm_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_admin_notices: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_image_overlays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_point_labels: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
drm_wpwhpro_authentication: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

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product: 48
revision: 2859
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shop_order: 19
shopengine-template: 2
testimonial: 3
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uo-action: 1
uo-recipe: 1
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user_registration: 1
wc_conditional_fee: 1
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S.A. – 4.4

Zapier for WordPress: by Zapier – 1.0.4 Inactive Plugins (1)

Woo Subscriptions: by WooCommerce – 5.9.1 Must Use Plugins (3)

BuddyBoss Performance API: by BuddyBoss – 1.0.0
Elementor Safe Mode: by Elementor.com – 1.0.0
Health Check Troubleshooting Mode: by – 1.9.0 Settings

API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
listing_booking (listing_booking)
listing_package (listing_package)
listing_package_subscription (listing_package_subscription)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Shop base: #10 - /shop/
Basket: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: #12 - /checkout/
My account: ❌ Page not set
Terms and conditions: #650 - /terms-and-conditions/ Theme

Name: Listeo
Version: 1.9.33
Author URL: http://purethemes.net/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔ Templates

Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: listeo/woocommerce/cart/cart.php
listeo/woocommerce/checkout/form-pay.php
listeo/woocommerce/checkout/order-receipt.php
listeo/woocommerce/checkout/thankyou.php
listeo/woocommerce/content-product.php
listeo/woocommerce/content-widget-product.php
listeo/woocommerce/global/form-login.php
listeo/woocommerce/loop/add-to-cart.php
listeo/woocommerce/myaccount/form-login.php
listeo/woocommerce/product-searchform.php
listeo/woocommerce/single-product/rating.php
listeo/woocommerce/single-product/related.php
listeo/woocommerce/single-product/review.php
listeo/woocommerce/single-product/short-description.php
listeo/woocommerce/single-product/tabs/description.php
listeo/woocommerce/single-product-reviews.php Memberships

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 4
Free Membership:: Members: 3Access method: User account registrationAccess length: Unlimited
Gold Membership:: Members: 0Access method: Product(s) purchaseAccess length: Unlimited
Silver Membership:: Members: 0Access method: Product(s) purchaseAccess length: Unlimited
Bronze Membership:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (1 years) Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-linked
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-03 16:44:23 +02:00
Options: ✔
Notes: 119
Onboarding: completed Action Scheduler

Complete: 661
Oldest: 2024-01-04 09:02:34 +0000
Newest: 2024-02-03 14:37:33 +0000

Failed: 76
Oldest: 2023-05-21 16:46:36 +0000
Newest: 2024-02-03 10:50:40 +0000

Pending: 5
Oldest: 2024-02-03 15:02:20 +0000
Newest: 2024-03-01 00:15:38 +0000 WooCommerce Zapier

Database Version: ✔ 19
Detailed Logging Enabled: No
Legacy Mode Disabled: ✔ Yes
SSL: ✔ Yes
REST API Authentication Key(s): ❌ 0
Task History Record Count: ✔ 10
Subscription Action Count: 10 Status report information

Generated at: 2024-02-03 17:01:31 +02:00
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Also, please go to WooCommerce > Settings > advanced and share screenshots of all the settings there. I recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

https://snipboard.io/HDMFNt.jpg
rest of the settings are standard but seem irrelevant. let me know if you need the rest.

Just to confirm, this is happening to every order, correct?

This happens to all pay-for-order types (it is a booking website so it used this instead of the regular checkout). A regular product does not have this problem.