Hierarchy of an online store

Hey @awersom ,

Thanks for reaching out!

It looks like you need some help setting up a clear hierarchy for your online store, correct?

Can you please follow the steps below and see if this makes any difference:

1. Shop page Setup: Ensure you have a shop page set up correctly. Go to WooCommerce → Settings → Products → General tab and check that your Shop Page is selected correctly:

2. Permalink Settings: Navigate to Dashboard → Settings → Permalinks, and set your “Custom Base” for product categories to /gifts/%product_cat%/:

3. Product Category Creation: Create categories that match your desired structure, like ‘gifts’ and ‘family-gifts’.

• Go to Products → Categories.
• Create ‘gifts’ as the parent category.
• Create ‘family-gifts’ as a subcategory under ‘gifts’.

4. Product Assignment: Assign products to these categories. While adding/editing a product, assign the product to the specific category (‘family-gifts’ in this case).

If you are still facing the same issue, can you try adjusting the permalink structure by selecting ‘Post name’ or ‘Custom Structure’ and see if this makes a difference?

If you are still seeing a 404 Page not found error, please can you share clear screenshots of your current permalink settings.? If you do not already have a screenshot tool installed, Snipboard.io can be used for easily sharing screenshots.

Additionally, please can you share a copy of your sites System Status Report which you can find via WooCommerce → Status.

Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

Cheers!