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2FA changed to “Required” for admin role, not able to log in


Hi all,

Have run into a bit of an issue, we recently had someone log into our admin portal and had some changes to pages. I’ve deleted the accounts they created and have changed the requirement for Admin accounts to have 2FA enforced. I set it up for my account while still logged into the admin portal however when I try to log back in it keeps coming back with code not valid. Using Google Authenticator. Now that I’ve changed the requirement for 2FA enforced, I’m not able to log into the second admin account either as it says login blocked and 2FA needs to be set up, but I can’t login to set it up.

Is there anything that could be stopping / blocking this for the account I created even though I’ve set up 2FA already? Time Zone? I’ve checked time on phone and laptop and it’s matching, does it have to be set to something different? I can’t think of anything else and now have lost access to the site completely.

Any help would be so appreciated, I’m at my end of trying everything

Thanks

Adrian

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