wocommerce subscription and subscription downloads

Hi @tokegameart

I have problem with plugin combination “wocommerce subscription” and “wocommerce subscription downloads”. In my case, i have over 500 downloadable items for my subscription. after the subscription time is expired, when the user trying to re-subscribe, on the “check out page” instead of displaying only a single “subscription product” it displays all the 500 downloadable items that makes the server time out.

how to fix the issue? i just want to display a single “subscription product” for renewal subscription, not the whole downloadable items for subscriber.

From what I understand, you’re experiencing an issue with the WooCommerce Subscriptions and WooCommerce Subscriptions Downloads plugins. Specifically, when a user’s subscription expires and they attempt to re-subscribe, instead of showcasing a single subscription product for renewal, the system displays all 500 downloadable items, leading to a server timeout. You’re looking for a solution that will allow only the single subscription product to be displayed upon renewal, rather than the complete list of downloadable items.

Since the problem you’re facing involves a premium extension, it would be best if you could reach out to us directly, provided you have a valid license for this extension. To do this, kindly head over to 👉 WooCommerce.com → My Account → Support. Remember, you might need to log into the account you used to purchase the extension to access this page.

📌 Just a heads up, according to our 👉 forum guidelines, we’re unable to offer support for premium extensions through this platform. But rest assured, our devoted team will be thrilled to help you out more once you contact us through the right channel.

Thank you for your understanding and patience. We’re looking forward to assisting you soon.