WordPress Uvdesk ticket system will integrate symphony based ticket in wordpress framework using symfony api.
Uvdesk App plugin works on the API provided by the UVdesk Helpdesk ( https://www.uvdesk.com ) a SAAS Based application ) ticket system developed on SYMFONY. The customer can submit the form by entering their basic details like name, mail id and a new ticket is created when form is submitted. Basic customer data like email id only is synced from WordPress to UVdesk and those data will only get synced with your UVdesk Account only. WordPress related data will not be sent to the UVdesk. The tickets which are created by customers are managed by the support staff. This plugin provides functionality like creating tickets, list ticket and single ticket view pages for customer. The admin can manage tickets, delete, assign, update, can use filter to search any particular ticket.