With emerging technologies of all types, developers are being challenged with higher-risk and higher-pressure tasks for tracking and analyzing code bugs. The process of building apps and websites for multiple websites alone is difficult, then take into account things like smartwatches, virtual reality, and digital home systems — all rely on some code, and if that code doesn’t test properly, then there’s going to be a big consumer problem, which isn’t always something you want to go for, in fact it’s the single thing you’ll want to avoid the most. The fundamentals of the bug tracking workflow are the process of developers and the project manager working together to keep the software secure, performance-optimized, and free from any production use obstacles. As it is, bug reports are strictly the single most comprehensive method for understanding whether your software is going to work great, or it is going to fail somewhere in the middle eventually.
Modern developer teams know that they’re being pressurized for performance over time, and unless everyone on the team are reading the same page of progress, there are bound to be some sour experiences of understanding and trust, so choosing the right bug/issue tracking platform is mandatory. Working together as a team fosters trust, which then helps for individuals to come together and do greater things with a greater level of empathy between each other, and that applies to managing software bugs. The more organized your team is, the easier it becomes to structure the growth of the product, and deal with bugs as soon as they appear. That includes the responsibility of each team member to be keen on reporting bugs, even if it comes from their workflow.
What makes bug reporting much easier too, is the use of a well-written and concise explanations of what is happening in each of the scenarios, and combined with a powerful bug tracking platform — that information could be visualized, and correctly specified using the existing system infrastructure. That’s just the taste of the kind of bug trackers we’re showcasing to you here, please investigate each one thoroughly before committing, as switching platforms all the time can cause distress on your developers — that will just lead to more bugs!
Github does a lot of things at once, and does them good. Not only is it the world’s most renowned open-source code sharing platform, it’s home to countless millions of developers who are sharing their code, fixing project issues, and tracking their bugs all for the sake of open-source. GitHub does work with private businesses and enterprises as well, but mostly it is known for its free functionality, and then open space that it creates for sharing code. You can use the community aspects of GitHub to explore your favorite developers and see what their latest projects are, you can tap into the source code of a particular project from your favorite developer and see what their approach is to tackling different technology issues. Everyone is welcome to share their projects — any time you make a change, it is logged and can be accessed throughout your development progress. It also has a feature similar to Twitter mentions where you can ping developers to come and help you with a particular problem. Businesses can enjoy a collaborative workflow that can be used by teams to work on projects together. GitHub also respects external developer tools, and GitHub users can integrate stuff like Slack, Gitter, Cloud9, Codeship, Waffle and countless other developer tools into their workflow effortlessly. Any of your projects can be turned into websites by using GitHub Pages — free open-source web hosting for anything that’s hosted on GitHub.
Testing your software for bugs and errors can be a tedious task, but it doesn’t have to be. LeanTesting is for tracking bugs as they appear, so that you can create quick issues for each of the bugs you find, and have your team work on them day and night before they get fixed. Perhaps, not as frequently, but it helps to have a single dashboard where all your existing and past bugs are collected, so that even new people who join your team can quickly catch up with the latest. The LeanTesting browser extension adds a simple call button to your browser that you can click any time you experience a bug directly with your app, platform, or website. The interface has intuitive touch added to it so you never feel like you’re weeding through complex software — the basics are to know what bugs are current, which ones have been solved, and perhaps which ones are yet to be acknowledged. Create user accounts with unique permissions so that everyone knows what their job is. All existing users who have been added will receive unique email notifications about any updates to their project. LeanTesting also has an engine for doing direct testing, including mobile apps — which means that if a bug needs to be double checked, you can do it directly from the same tool you’re using. An iOS (and soon Android) app can be downloaded to do direct testing and bug reporting from your smartphone, saving your team hours of work by having to do the process manually with email.
FogBugz puts together several side-products into a single bundle: issue management and tracking, project planning using Agile, general project management, a helpdesk platform, efficient time tracking software, a Wikipedia and a discussion group interface. That’s more than seven tools at the price of one. It’s why tens of thousands of developers and developer teams have found FogBugz to be their remedy for all things bug tracking, planning, and project managing. The in-built Fog search engine lets you quickly sweep through your projects to find existing issues and particular code parts that you’d like to review once more. Social notifications keep every team member up to speed with what’s going on with their assigned issues. Create visual boards of project timelines and how particular issues are being handled. You could create backlogs for future reference and revert any changes if a mistake was made. Intuitive reporting algorithm can monitor team performance and do prediction based analysis of whether your team members can meet a particular deadline for any of your projects. Let your customers keep in touch with your software through the unique helpdesk feature, this will allow you to further collect any potential bugs and issues directly from the same dashboard where you do all your fixes. Monitor the performance of particular bugs and how long it has taken to fix them. Generate documentations on the fly using the in-built Wiki feature — portray data as you’d like to be portrayed. It’s a rich bug tracking platform for serious developer teams.
Lighthouse uses a more common design approach to ticketing and bug tracking systems. The first glimpse reminds of a well-refined helpdesk system, suppose that’s what bug tracking is anyway — a sort of a helpdesk platform for teams to iron out all the bugs. Lighthouse’s strong points are the tagging system that makes bug hunting more organized, so that each user who is part of the team can focus on the bugs in their department only. The other thing is the email functionality which allows teams to work on bugs through email, while having all responses recorded in Lighthouse itself. Create goals for your team and try to strive for the best performance, team encouragement has great repercussions productivity wise. Tickets also support file upload, so you can upload code and visuals directly from the same dashboard where you manage the bugs themselves. Lighthouse API can be plugged into external tools and apps like GitHub that would further help with bug management.
Gitlab is a git repository for managing web development workflow. GitLab provides a cloud solution for teams (or lone developers) to manage their web development programs; share code, manage it, publish it, and even test it. Code collaboration features enable developers to work on a project in parts which then can be combined for a production ready version. GitLab has a Wikipedia feature for creating project documentation, and has a native bug tracker for code management. GitLab’s strong points is the sleek user interface that acts a single dashboard for accessing projects, and the statistics of it. Users can set their projects to be either private and team only, or public for everyone to access. Branches have global permissions that can set a limit of people who can push new code onto the project — these permissions extend to things like giving each team member unique access to different parts of the project, so that one member can focus on bugs, and others can focus on production code. The activity stream beautifully presents a timeline that shows the latest code changes and project improvements made by all authorized users. The file browser has a great user experience for finding, editing, and managing all of your live project files.
Zoho does so great when it comes to universal apps and tools for technology experts. The Bug Tracker from Zoho features all those neat features that you’d need to structure a well organized bug tracking interface so that your code is always fresh, always in sync with your production requirements. Create issues and manage them by their importance, their according tags, etc,. Team members can access thorough history of bugs and manage their comments and history efficiently. Assigned members for particular bugs can be reminded of old or outdated issues to either resolve them or to disregard them, keeping everyone on their toes.
Templates make DevTrack’s agile development process more appealing. Elsewhere, it supports the management of multiple versions for a single product, within the same structure of a project. This way you have a project management environment that’s tied together in a single place. Issues management through email ensures compliance from everyone on the team.
RT and RTIR
The interesting platform we’re looking at here. A couple of good features — first, the request tracker. A support ticket platform for bugs, support issues, helpdesk questions, and security relations (or anything that drives your business). Any email sent to a specific address is received in the request tracker, and can be accessed by everyone on the team, who also have access to manage the tickets, and close them if necessary. Auto-responder support makes ticket management more effective since users know that their email is acknowledged, and now they’re waiting on you to reply. Create custom scripts for managing tickets and requests with automated replies to ensure highest customer and team engagement. Assets management keeps all your assets in a single place, and anyone with permission can access and manage them. More features? Enable time tracking and task prioritization, an extensive search function to find the exact data or snippet you’re after, an API that you can plug into any external application.
Redmine is a flexible project management web application written using Ruby on Rails framework. Redmine’s feature set includes the management of more than one project at a time, a user access management feature to enable different access roles for all team members, a very good system for tracking code issues (or general project issues), a calendar for meeting deadlines, a concise file management system, a wiki and discussion board support (for individual projects). Redmine’s strong point — it’s an open source project, and it has a very large following that makes it possible for the project to grow organically. There are countless books written about Redmine’s functionality too, grab them if you feel the call.
JIRA has plenty of admiration from developer teams, but also enterprises that need a scalable project, issue, bug and workflow management software suite; all in a single dashboard. JIRA’s motto is — it takes more than a single person to build an amazing product, you have product overseers, managers and people like developers and designers, making the right decisions about your product’s future is going to be hard unless they all come together into a single room, and discuss the potential. So that’s what JIRA does — provides software for teams to enjoy working together on their projects, and offers these teams the kind of feature set that makes other software look useless. Not all, but in many cases it does. JIRA doesn’t lock itself out of external software either, JIRA’s users can enjoy integrations with Zendesk, Git, Salesforce, Microsoft’s Dynamics, and Salesforce. Not to mention, Atlassian itself has a palette of products and software like no other, all those will work with your JIRA dashboard too! JIRA caters to business needs and enables business owners (teams) to script the software to best suit their requirements, even if in some cases extreme. Users can enjoy some drag and drop flexibility, API integration, more than 1000+ unique addons from a public marketplace, cloud and physical server integration, and database management capabilities.
Mantis Bug Tracker
MantisBT was functional way before many of the bug trackers on this list even existed, and old age hasn’t gotten the best of MantisBT yet! The bug tracking platform is still alive and kicking, perhaps more than it ever did. Tap into email notifications, user access management, and full-on customization for issue requests and tasks. Fifteen years this project has been kicking butt, and still relies on PHP to deliver such a unique issue tracking experience for solo developers, teams, and businesses with scale. The fact that it uses PHP is also what makes the installation process so easy. Fire up your database details and you’re set. Quite a few old-school sites out there use MantisBT also for discussing popular software, like Linux and FreeBSD.
The Trac Project
Trac is an open-source project management and issue tracking platform for software, and general code development projects. Trac’s minimal UI makes this a wonderful addition to an existing development workflow. Developers can build Wiki pages for their projects to keep track of feature development, can establish and monitor an existing timeline for a project, create roadmaps of goals and bugs that need to be solved and achieved, in-built code management dashboard lets you manage your code from the bug tracker directly. You can track time for bugs and issues and see how long it takes from planned time, to spent time. You can fully explore the list of features on the official Trac homepage, that uses Trac itself to host the project’s source and documentation.
Trello boards aren’t the likely candidate for managing direct code issues, but it very well could be the platform for helping you keep track of development progress, including that of bugs. Trello’s agile board approach can help teams to foster new ideas, and focus on the timeline or roadmap of a project, while using an external platform such as GitHub for all direct code management needs. Trello’s free and easy platform keeps teams together even from remote locations, and it’s progress reporting abilities can help teams to create a history of project development. Boards can be customized with colors, permissions, and timelines so that everyone on the team knows what their assignments are.
Pivotal helps enterprise to deploy better software, and improve service compatibility. Providing micro-services for developers that wish to push out live changes faster. Pivotal’s containers help to keep your software up and running even in scale-intense situations. It works with big data companies, utilizes cloud computing power, provides strong analytics software, has open-source back-end services, is agile, and caters to mobile development tasks too.
Bugzilla, as the name implies, is a universal-use bug tracking and issue tracking system that was produced by the Mozilla dev team. Bugzilla stands out as one of the more faster and more minimal bug tracking systems in the market. It finds use for general bug tracking, but also feature discussion among the community. With Bugzilla you can monitor code changes, explore new bugs, talk with your team in a safe environment, submit new versions for your products, and improve quality standards. Security is top priority for Bugzilla, and comes hardened with multiple layers of modern security techniques. With Bugzilla your team can enjoy more solidified communication patterns, improve the quality of software you are working with, customers will enjoy being able to communicate with developers directly, and Bugzilla will without a doubt yield towards your productivity.
Mobile developers need a way to stay on top of their game for mobile app development too, so Crashlytics is a worthy product to learn more about. Acquired by Twitter, Crashlytics provides insightful information about your app crashes. Since the software is free in itself, you can enjoy unlimited resources and capabilities in all directions. Dealing with crashes on your app that’s in production without such a system like Crashlytics will leave plenty of room for headaches, so having a monitor method up and running saves you from bad headaches, and of course — bad app crashes. Donn Felker nailed the power of Crashlytics in his in-depth guide about his experience of using this software to improve his Android apps!
JetBrains has a good history of producing software that’s used by developers in every corner of Earth. In particular specializing in professional IDE’s, JetBrains also is the founder of YouTrack — an issue tracker and management platform for intensive developer teams. For starters, it has an intricate search engine built into the software — which acts similarly to how writing code would, so you can pinpoint your bugs and code errors within a few clicks. Since it is a professional platform, YouTrack doesn’t shy away from giving developers plenty of ways to report bugs and issues and discuss their importance in the process of product growth. To speed up your issue modification process, YouTrack introduces an enormous time-saver called the Command window. Modify the attributes of an issue or a set of issues using a set of natural-language-like commands similar to search queries. Use handy keyboard shortcuts to navigate the issues list, expand and collapse issues, and edit issues inline. For example, press the Right Arrow key to expand the issue summary and show more details, or press F2 to open an issue for editing. Extensive support for shortcuts allows you to comfortably work with issues without keeping your hands off the keyboard.
What’s astonishing about these bug trackers, many of them found their place in the market many, many years ago — and to this day they remain relevant. DoneDone’s vision is that with a properly implement bug tracking platform, it is possible for dev teams and businesses to organically grow and achieve a state of balance between production code, and code that needs to be optimized. DoneDone’s modern approach to usability gives you real-time updates whenever there are new bugs to work on, or new updates have been introduced. Use the API to plug into your apps, has integrations for Basecamp, HipChat, GitHub, and other modern software.
Sifter had a change of owners happen to it recently. Sifter believes that managing software of scale is not an easy task. Taking care of bugs takes up a reasonable amount of time, and if the bug tracking platform you’re using isn’t the right one — you risk of lessening productivity, and perhaps more important than that — code quality. With a bug tracker like Sifter — your team can enjoy great savings in the budget, have a flowing system for concluding bug testing, have a way of analyzing your codebase in-depth and understanding where more bugs could arise, you can enjoy a more clear communication between the people on the project, which would ultimately lead to your team’s increase in happiness chemicals. Sifter’s a versatile issue tracking platform — teams who enjoy using email will be glad to hear that Sifter favors email a lot, and allows to manage issues through email almost 100% exclusively. Thousands of dev teams are already plugging away with Sifter — will yours be next?
Bug & Issue Trackers for Developers and Developer Teams
While the right bug tracking software is crucial, much of the process after setting it up comes down to the people who’re working on the specific project or projects. There has to be some code of conduct when it comes to managing the bugs of the software you’re building, and programs exist that teach individual teams how to work better as a team, and ultimately improve productivity rates across all of the categories. The software with which you’re going to be keeping track of code problems is only the beginning of a long journey that will bring about frustration, and other issues, but with some mindful way of approaching each task — resolution can be found.