BuddyBoss is a leading provider of WordPress and BuddyPress driven solutions, for online community platforms. Our products are used for building E-learning sites, MarketPlaces, and other community type platforms / Our products are used in thousands of E-learning sites, MarketPlaces, and other community type platforms.
We also build custom development solutions for startups and established organizations, to address their specific platform requirements.
We are seeking ambitious, dynamic, smart and energetic individuals to join our growing team! If you are motivated to deliver high-quality and innovative services, BuddyBoss can offer you a great and fulfilling career opportunity.
Here are a few reasons why you’ll love working for BuddyBoss:
- We work on some really interesting projects, and we are always pushing the boundaries of WordPress and BuddyPress.
- We all work remotely. Some of us are traveling throughout the year, working from various countries. Others are working from the comfort of their home.
- We try to all meet at least once a year at a fun destination, and we’re always super excited to see each other.
KEY DUTIES AND RESPONSIBILITIES
- Supporting our customers via our support forum & ticketing system and other communication channels
- Combining technical expertise with customer service to resolve questions and issues with speed and efficiency
- Taking every opportunity to delight our customers and exceed their expectations so much that they HAVE to tell others
- Identifying patterns and recommending improvements to management
- Handling large amounts of incoming tickets and respond in a timely manner
- Keeping constant communication with management regarding
- Authoring Success documentation for our customer facing Help Center
- Providing suggestions on methodology, processes, and tools to increase team effectiveness
REQUIRED SKILLS AND EXPERIENCE
- Good knowledge in PHP and object orientated programming
- Experience with Git and other version control systems
- Experience working with BuddyPress
- Full knowledge of our products
- A can-do attitude
- Exceptional time management and organizational skills
- Passion for excellence at every level
- Superb verbal and written communication skills
- Actively stays up to date with the latest trends and techniques in web development and customer support