Statistics show that website visitors “closed” using live chat tend to buy more than others. Using the Triggers, you can send automated messages to these potential leads. 60% of scheduled calls never happen. The software solves this issue by including video calls, which let you make direct contact with customers. No external plugin required. Business messaging doesn’t have to be robotic. With the program, you can use audio, video messages, GIFs, files, and pickers, you can create a personalized experience for your customers.
Use Crisp for Windows to unify your customer experience workflow and benefit from the Crisp experience: Canned Responses, Team Inbox, MagicBrowse, and Video Calls. Use your existing Slack App to reply to your customers directly from there. For instance, your customer support agents can use the App and your developers, the Slack App. Everything is unified. Use your existing Mail App and reply to your customers directly from there. You can use this channel if you don’t have many support requests. Already using Zendesk? You can plug the tool to your Zendesk so your agents can reply to Crisp queries using Zendesk. It’s completely transparent for both your Agents and Clients.
Features and Highlights
Build better relationships with modern messaging
From the Team Inbox, your team can reply to all inbound queries. Users can reach you from the Live Chat, email, messenger, Twitter, and SMS. Bots. Mentions. Notes. Video and audio chat. Canned responses. File sharing. Emojis. Do it all with this great app.
Your Realtime Business Overview
Use MagicMap to get an accurate count of active users. Running a press release? Launching a blog? New email campaign? Engage your users and talk with them, track performance, all from one place.
Watch Your Visitor’s Screen
MagicBrowse is the fairest unfair advantage a business can have! By giving you a view of your visitor’s screen, you’ll be able to close more deals and resolve more support tickets. With Live Assist, your user can grant your agents temporary control so that they can resolve issues directly. Plus, developers will love the Live Debug feature to fix bugs on the go!
Your Customer Intelligence Platform
The users system allows you to manage, edit and export all your users and leads information. From conversations, social networks, company information, phone number, everything is in one place. The users system allow you to have contextual information when you talk to your customers and allows to retarget them using the Drip Campaigns.
Retarget Your Customers
The Campaigns and Drip Campaigns allows to onboard, engage and retarget your customers. You can send personal emails to users segments and follow your open-rate. The Campaigns system is compatible with most the tool for PC integrations. You can send campaigns over Email, Chat, SMS, and even replying using the Bot!
Note: 14 days trial version for the Pro version. Limited functionality in demo version.